Terms and conditions

If for any reason Clients are not satisfied with an order, the items can be returned for Size/Color Exchange, store credit or refund, within 10 days of the order’s delivery date.
Items must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.) received with the order.
Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.

Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community.

The Security Tag must still be intact and attached to returned items.
Customers must have an authorization from Flanella about their return, you must e-mail to info@flanella.com and explain your order number and the reason of your return, we provide to send you the return document that must be included in your return’s shipment.
In the case of defective or incorrect merchandise, Clients must follow the instructions above. FLANELLA.COM reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.

Refunds will be processed as soon as returned items have been checked and accepted by FLANELLA.COM.
For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 10/12 days and within their next billing statement. Processing time may vary depending on the Credit Card Company.
Orders paid by PayPal or by Bank Wire Transfer will be refunded to the original account.