If for any reason clients are not satisfied with an order, the item(s) can be returned for size exchange, store credit or refund within 10 days of the merchandise's delivery date.
Customers must have an authorization from Flanella about their return, you must e-mail to firstname.lastname@example.org and explain your order number and the reason of your return, we provide to send you the return document that must be included in your return’s shipment.
In the case that the return shipment requires pickup or the payment of any added fees, FLANELLA.COM reserves the right to refuse returns sent with a different courier than specified in the confirmation email.
FLANELLA.COM reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.
|ITALY||RETURN COST OVER € 150 = FREE
RETURN COST FOR AMOUNT LESS € 150 = € 10
|EUROPEAN UNION||€ 20|
|EXTRA EUROPEAN UNION||€ 25|
|REST OF THE WORLD||€ 45|